Qualifi Level 5 Diploma in Business Management

Course Duration

12 months

Delivery Method


Course Fee

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About this Course

This qualification addresses the issues and opportunities that arise within an organisation. The units focus closely on the real world aspect of challenges at work and students gain an idea about the workplace experience and their abilities. Through an action based approach, learners can provide creative and practical solutions for problems and challenges in an organisation. Upon completion, learners can progress to a top-up undergraduate year at a UK university, as they stand to learners who have strong motivation to progress in their chosen career and business pathway will gain significantly from the qualification. The Level 5 units are also designed to dove-tail into a top-up undergraduate year at a UK University.


The three key themes to this module examine the socio-economic environment, the way in which markets operate and the relationship between business and governments. The central theme to the module is the changing roles that exist between business, government and their citizens that create both opportunities and threats for the modern organisation. By understanding the organisational impact of the trends, managers can respond positively to a changing socio-economic environment. The module also looks at the external business environment and the different ways that organisations respond to changes.



  1. Evaluate and analyse the factors that influence business and the responses that can be deployed to manage these factors.
  2. Appreciate how an integrated approach to understanding the business context and decision making can support business development.
  3. Investigate the changing relationship between the private and public sector

The module will look at the different ways that decisions are taking by companies by exploring approaches to decision making, implementing decisions and the way in which knowledge can be used within organisations. With the growth of IT and customisation, few decisions are straightforward enough for managers to rely on the answers that have been successful in past years. To remain competitive, organisations need to develop decision-making processes that use all the current information and knowledge available in the workplace, workforce and beyond. Consequently, today’s decision making becomes more of a problem-solving process. In addition, increasing workforce empowerment and expectation means that the decision-making process for competitive organisations needs to be a much more participative process. Otherwise, management will not gain the information and knowledge they need and will also lose the commitment required to ensure decisions taken become effective. So, while the act of decision taking effectively remains with the manager responsible, the process of decision making needs to involve all the stakeholders within the managers’ immediate workplace and beyond. This ensures that the decision taken is owned by all whom have to work with it.



  1. Review relevant issues that are important to making business decisions
  2. Explore approaches to the decision making process and how to improve approach
  3. Recommend approaches to improve decision making

The module will allow for learners to work in a team to investigate new business formats and a feasibility assessment for a potential knowledge-based product or service opportunity identified by the team. This might be undertaken for a new income stream within an existing business or for a new enterprise. The core module material will focus on Refining an Idea, Research and Presenting the Plan. All learners will be involved with refining the idea and individual learners will be responsible for doing market research, building a finial plan and creating an operational plan.



  1. Analyse the role that planning has in developing new business streams.
  2. Conduct research into demand and assess market potential
  3. Prepare a business model and present a business sales plan

The module is designed to help learners understand what is expected from them in working for a growing organisation. The three units explore the relationship between enterprising behaviour and business success, the different ways in which firms can grow and the different types of business that they might be expected to work in.



  1. Examine growth options and the resource implications on organization structures and operations
  2. Develop an appreciation of different business models and how performance and success of ventures may be evaluated
  3. Evaluate environmental scanning and how growth options may be analysed

This module is designed to help learners understand the role of customer-centred organisations. The three units are understanding customers, meeting customer need and adding value. Learners will evaluate best practice and the policies and approaches that result in excellent service and delivery within a contemporary business environment. Customer Relationship Management (CRM) is now being actively embraced by organisations within most industry sectors. Furthermore, customer expectations are changing with the result that customer relationships are becoming increasingly more complex to manage. This module analyses how businesses have responded by looking after their customer base in new and more cost effective ways.



  1. Examine the different ways that organisations deal with their customers
  2. Develop skills and practices that will support customers retention
  3. Explore and learn from examples of customer-centered organisations and the benefits of such an approach

This module prepares learners for working in a commercial environment by providing an insight into the different risk profiles from both an organisation’s and an individual’s perspectives. The three units are understanding business risk, managing risk and innovation and creativity. The aim is to provide learners with an understanding of what makes an effective organisation in balancing out opportunity with change.



  1. Review organisations risk tolerance in different environments
  2. Develop skills to identify and assess the risk profiles of organisations
  3. Investigate how innovation can be used to reduce risk aversion in growing organisations.

About Qualifi

Qualifi is a leading 21st century Awarding Organisation founded to meet the developing education and training needs of learners and employers from the UK and around the globe serving the needs of learners, employers and providers alike.

Entry Requirements​

  • Learners who possess Qualifications at Level 3 and/or 4;
  • Learners who have work experience at a managerial level and demonstrate ambition with clear career goals;
  • Learners who possess a first degree in another discipline and want to develop their careers in business.

Qualifi Diploma in Business Management

This Level 5 diploma addresses the issues that arise within an organisation

Delivered & Awarded by


12 months


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